Telephone Tech Support is priced for advice in the resolution of a single issue. Multiple calls are OK as the customer and support staff work out the problem.
Support purchases are limited to the resolution of a single issue and each support purchase expires in 30 calendar days regardless if the customer has followed up on suggestions/assignments or not. In this way the customer may complete tech suggestions offline and observe the system performance over several days if needed. Customer is responsible for completing the work prior to support expiration and is also responsible for providing parts, if required.
We can not absolutely guarantee a problem resolution however we make a good faith effort in assisting the solving of the issue. On occasion suggested parts may not fix the problem. The possibility exists that more than one part will be needed. Occasionally we have loaner parts to lend for troubleshooting purposes but once new part(s) are installed they are not returnable.