Telephone Tech Support is priced for resolution of one issue
It is limited to:
This allows for multiple calls regarding the same issue until it is resolved. In this way the customer may complete tech suggestions offline and observe the system performance over several days if needed.
Customer is responsible for completing the work suggested in a timely fashion.
We can not guarantee a problem resolution but we will make a good faith effort to assist in solving of the problem.
Due to a catastrophic computer failure -- order fulfillment is DELAYED until further notice.
Telephone Support is also unavailable
Normal operations will resume ASAP but it may take a few days.
Thank you for your patience!